CoCare
Transforming Caregiving into a Shared Responsibility
PLATFORM
Mobile (App)
Web
ROLE
End-to-end
EXPERTISE
Product Design
Qual. Research
System Design
UX/UI
TIMELINE
2 years
Project Description
A cross-platform solution—available on mobile and web—that empowers family caregivers to proactively receive help without feeling indebted. By connecting with both personal networks and institutional resources, it redefines caregiving as a shared responsibility rather than a solitary burden.
TIMELINE
1 year of literature review and qualitative research methods
1 year of prototyping, user testing, and final design development
BACKGROUND
Family caregivers are often thrust into their role at a loved one’s diagnosis, balancing care with their own lives. Despite available resources and willing helpers, guilt and a lack of proactive outreach leave available support untapped.
Process
LITERATURE REVIEW
Reviewed existing publications and conducted market benchmarking to understand the current research landscape, existing solutions, contextual challenges, and the opportunity gap.
INTERVIEWS: CLINICIANS
Spoke with 8 clinicians—including nurses, physician assistants, and social workers—to understand caregiving challenges and resource availability from clinical and support perspectives.
DESIGN PROBES & INTERVIEWS: FAMILY CAREGIVERS
Conducted 2-week design probe activities followed by interviews with 10 family caregivers to capture daily, in-situ experiences and nuances.
IDEATION, PROTOTYPING, TESTING
Defined three design criteria as success metrics and ideated across physical, digital, and service design concepts. Narrowed ideas and developed prototypes for user testing.
FINAL DESIGN
Selected features based on user feedback and technical feasibility. Incorporated insights from healthcare system integration, human factors and UX best practices, and user feedback.
ASSESSMENT
Evaluated outcomes and scalability potential, including analysis of market feasibility, industry fit, marketing strategy, and financial viability.
Solution
Merely providing more resources are not the solution. CoCare leverages current resources through adaptive tools that integrate smoothly into caregivers’ lives and existing hospital system.
SHARING CAREGIVING DUTIES WITH OTHERS
A shared task list enables family and friends to coordinate support, breaking the assumption that caregiving is a sole responsibility and helping distribute the load effectively. The platform also improves access to existing institutional resources by simplifying and automating the application process.
REINFORCING POSITIVE EMOTIONS
The platform acknowledges caregiving milestones, normalizes dedicated self-care time, and offers practical strategies to promote caregiver well-being.
ACCESSING THE RIGHT TOOLS AT THE RIGHT TIME
Tailored contents and recommendations that adapt to different caregiving phase, providing proactive, relevant support when it’s needed most.
Details
Design choices are informed by healthcare system integration, human factors and UX best practices, visual design standards, and user feedback.
